Customer Support Specialist - Japanese and English Global eCOM
|Job Type||Permanent Full Time|
Our client is a leading Asia-based, online travel accommodation company that specialises in securing the best accommodations at the lowest prices for travellers. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travellers.
About the Role:
- To deliver excellent customer service and manage the needs of their customers (guests and partners) through all communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
- MUST have native level spoken and written Japanese Language plus the ability to speak and write in English would be preferred.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts
- Ability to work in both a team environment and autonomously
- Demonstrate high degree of integrity and confidentiality
- At least 2 years of Customer Serivces work experience in a call centre environment (either full or part time)
- Japanese citizen or PR holder (or spouse visa)
What's On Offer:
- 5 day work week
- Competitive annual salary above market rate
- Medical coverage (outpatient and inpatient)
- 4 - 6 weeks' paid training
- Discounted hotel accommodation; anywhere in the world
- Exposure to travel industry
- Work culture: balance in work and life
- Work environment: multinational
- Dress code: smart casual
- Strategic office location : Minatomirai, Yokohama
NB: For your application to be considered please ensure you meet the fundamental requires listed above in bold
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